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CUSTOMER SERVICE

At Kabu Organic, we are committed to providing excellent customer service. If you need assistance or have any questions regarding your order, our products, or your experience, please contact us:

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REPRESENTATIVES AND BEAUTY ADVISORS ARE AVAILABLE

MON-FRI: 8am - 9pm PT

SAT-SUN: 8am - 9pm PT

CALL US

+1 9546698278

CHAT WITH US​

Representatives and Beauty
Advisors are available:

MON-SUN: 8am - 9pm PT

FREQUENTLY ASKED QUESTIONS

  • Defective or Damaged Products
    If a product arrives damaged or defective, you must notify us within 7 days of delivery. Provide the following information when reaching out: Your order number. Photos of the damaged or defective product. A brief description of the issue. Upon review, we will replace the item at no additional cost.
  • Assistance with Orders
    If you encounter issues with placing an order, receiving your package, or using our products, please contact us with your order number for quick resolution. For tracking details, refer to the shipping confirmation email or contact customer support for updates.
  • Shipping Inquiries
    For questions about delivery times, shipping costs, or eligibility for free shipping, contact us directly. Returns: While we do not offer refunds, we can assist with replacements for eligible products as outlined in our Return Policy.
  • Product Recommendations
    Need help finding the right product for your skin type? Our team is happy to provide personalized recommendations based on your needs and concerns. Contact us via email or live chat for assistance.
  • Response Times
    Our customer service operates Monday through Friday, 9:00 AM - 5:00 PM EST. Any inquiries received outside of these hours will be addressed on the next business day.
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